Cancellation & Refund Policy

1.Scope

This policy applies to all subscriptions and payments for the Action Veda software service provided by Action Veda Innovations LLP through actionveda.com and actionveda.app, whether paid online through our payment gateway or by bank transfer. It forms part of our Terms & Conditions.

2.Cancellation

• You may cancel your subscription at any time. Customers on auto-pay can cancel within the Service (Settings → Subscription), and any customer can cancel by writing to info@actionveda.com from the Business Owner's registered email address.
• Cancellation takes effect at the end of the current paid billing period. You keep access until then, and no further renewal charges are made after cancellation is confirmed.
• Cancelling an auto-pay mandate directly with your bank or UPI app does not by itself cancel your subscription, or any amount already due. Please also inform us.
• After cancellation takes effect, the Workspace remains available in read-only mode for data export, as set out in our Terms, after which data may be permanently deleted.

3.No refunds

Our service is a digital subscription that is made available immediately, and is paid in advance for each billing period. You may evaluate the service, including through any free trial we offer, before you subscribe. Accordingly, all fees paid are final and non-refundable. In particular, no refund, credit or pro-rata adjustment is given for:

• cancellation during a billing period, or non-renewal;
• partial use or non-use of the service, or unused Authorised Users, storage or features;
• reducing the number of Authorised Users, or changing plans or billing cycles;
• suspension or termination of the service due to your breach of the Terms or non-payment;
• dissatisfaction with the service, or changes in your business requirements.

4.Exception: double charges

If the same payment is debited more than once for the same invoice or billing period (a "double charge"), for example because of a payment-gateway or banking error, we will refund the duplicate amount in full.

• Email info@actionveda.com with the subject "Double Charge", including your company name, the invoice number, and the payment references and dates of both debits.
• Please report a double charge within 30 days of the debit.

5.Refund timelines (double charges)

Refunds are made only to the original payment method or source account. If a duplicate payment is identified by us first, we will refund it on our own within the same timelines.

6.Mandate authorisation amount

When you set up auto-pay, your bank or our payment gateway may debit a nominal authorisation amount to verify the mandate. This is not a fee. It is reversed automatically by the bank or payment gateway, according to their timelines.

7.Chargebacks

Before initiating a chargeback or dispute with your bank, please contact us at info@actionveda.com so that we can resolve the matter. Chargebacks raised without first contacting us may result in suspension of your Workspace, as set out in our Terms.

8.Changes to this policy

We may update this policy from time to time by posting the revised version on this page. The version in force on the date of your payment applies to that payment.